Please read these terms and conditions carefully before using the 11 winning platform. All information regarding account creation, betting, payments, bonuses, and codes of conduct is clearly set out here.
By creating an account or using 11 winning's services, you confirm that you have read and agreed to these terms and conditions in full. If you do not agree, please refrain from using the platform.
A quick overview of the key points in 11 winning's terms and conditions — full details are available below.
11 winning's services are available to users aged 18 and above only. Minors are strictly prohibited from creating an account — this policy is enforced without exception.
Each individual is permitted to hold only one account. Creating or managing multiple accounts is strictly prohibited and may result in account termination.
Winnings may be withdrawn provided all applicable rules are followed. Wagering requirements apply to bonus balance — however, your actual deposit is withdrawable at any time.
All games on 11 winning are audited by third parties. Any attempt to manipulate outcomes through bots, artificial means, or otherwise will result in account closure.
Your personal information is protected with SSL encryption. It is never sold or shared with third parties — all data is handled in accordance with our privacy policy.
11 winning supports responsible gaming. Deposit limits, self-exclusion, and cooling-off periods are all available free of charge.
These terms and conditions ("Terms") govern the use of the 11 winning platform and all associated services. They apply whenever you access 11 winning's services via the website, mobile app, or any other channel.
11 winning reserves the right to modify, amend, or update these terms and conditions at any time. Users will be notified of changes via a notice on the platform. Continued use of the service following any update will be taken as acceptance of the revised terms.
These terms and conditions are drawn up in compliance with the rules of the international gaming licensing authority. In the event of any dispute, the decision of the licensing authority shall be final.
Please note: Although these terms are published in Bengali, the governing document is in English. In the event of any ambiguity, the English version shall take precedence.
To create an account on 11 winning, the following conditions must be met:
Only one account per person is permitted. Creating multiple accounts under the same person, household, IP address, or device is strictly prohibited. Violations may result in all accounts being closed and balances being forfeited.
11 winning may request proof of identity or address at any time to verify your account. If KYC verification is not completed, 11 winning reserves the right to withhold large withdrawal amounts.
Warning: If a minor is identified during account verification, the account will be closed immediately and all associated transactions will be voided.
11 winning supports deposits via bKash, Nagad, Rocket, USDT, and more. The minimum deposit amount is ৳200. Deposits are generally credited to your balance instantly.
The following rules apply to withdrawals:
Withdrawals of large amounts may be held pending completion of KYC verification. 11 winning also reserves the right to temporarily suspend withdrawals during investigations into suspected fraud or rule violations.
11 winning does not charge any fees for payment processing. However, third-party payment providers may apply their own fees — this is entirely subject to that provider's own policy.
11 winning offers welcome bonuses, reload bonuses, cashback, and free spins from time to time. Each bonus comes with its own terms, which you should read before claiming.
General bonus policy:
If 11 winning detects bonus abuse — such as artificially meeting wagering requirements or claiming bonuses across multiple accounts — it reserves the right to close the relevant account and forfeit any bonus funds and associated winnings.
Tip: Before claiming any bonus, make sure you understand its wagering requirements and expiry date. If you have any questions, contact the help centre.
The following rules must be followed for Sports Betting on 11 winning:
Odds change rapidly in live betting. The odds displayed at the moment your bet is confirmed are final. 11 winning is not responsible for any delays in odds updates.
In a parlay bet, losing any single leg results in the entire parlay being lost — this is a standard rule and is not subject to change.
The following rules apply to 11 winning's casino games and live gaming section:
11 winning reserves the right to suspend or permanently remove any game at any time. Some games may be temporarily unavailable during updates or scheduled maintenance.
The following actions are strictly prohibited on 11 winning:
If 11 winning suspects a violation of these rules, it may close the account, freeze the balance, and take legal action if necessary — all without prior notice.
Warning: If fraud is detected, the account's entire balance may be forfeited and the relevant information may be reported to the appropriate authorities.
11 winning may close or suspend an account at any time and for any reason. However, action is typically taken under the following circumstances:
Users may request account closure at any time. The opportunity to withdraw any remaining balance will be provided before the account is closed, unless the balance has been frozen due to a rule violation.
Once a self-exclusion request is submitted, the account will be suspended for a specified period or permanently. Requests to reopen an account during an active self-exclusion period may be declined.
11 winning is not liable for the following:
11 winning makes no guarantee of profits from betting or gaming. All forms of betting and gaming carry a financial risk — only wager what you can afford to lose.
11 winning reserves the right to update these terms and conditions at any time. Users will be notified of any significant changes via email or an in-platform notification.
Continued use of the platform after any changes constitutes acceptance of the updated terms. If you do not agree with a change, you will have the option to close your account and withdraw your balance.
If any part of these terms and conditions is found to be legally unenforceable, the remaining provisions will continue to apply. The terms as a whole will not be voided.
For any disputes or complaints, please contact 11 winning's Help Center in the first instance. If the matter remains unresolved, you may escalate it to the licensing authority.
Contact: support@11winning.net — Write to us in Bengali and we'll get back to you promptly.
11 winning is committed to responsible gaming. To help ensure that gaming never becomes a problem, we offer deposit limits, self-exclusion, and session timers. For more information, Responsible Gaming View page.
Many people rush through the sign-up process and hit "I Agree" without reading the terms — it's a common habit, but on a betting platform it can sometimes cause real problems. 11 winning's terms and conditions are written to be straightforward and easy for Bangladeshi users to understand.
Bonus-related queries are the most common we receive. 11 winning's bonus policy is straightforward — once the wagering requirement is met, winnings from the bonus can be withdrawn. That said, claiming a bonus without reading the wagering terms can lead to disappointment later. We strongly recommend reading the specific terms of any bonus before claiming it.
One more point on payments worth clarifying: on 11 winning, deposited funds and bonus funds are tracked separately. Any amount you have deposited yourself can be withdrawn at any time. Wagering requirements apply only to balances derived from bonuses.
One of 11 winning's core rules is one person, one account. Many assume they can open multiple accounts to claim bonuses repeatedly — but this is strictly prohibited and can result in all associated accounts being permanently closed. If multiple family members share the same device or internet connection, they should notify 11 winning in advance.
If you have a problem or complaint, contact the 11 winning help centre. Support is available via live chat, email, or WhatsApp. If your issue remains unresolved, you always have the option to escalate your complaint to the relevant licensing authority.