The most common reason for an account lockout is entering the wrong password several times in a row — 11 winning automatically locks the account for 20 to 30 minutes as a security measure. In that case, simply wait a short while and you'll be able to log in again. However, if you've activated self-exclusion yourself or if suspicious activity has been detected on your account, the lock may be longer-term. In that case, the first step is to contact the Help Center Reach us via Live Chat or email support@11winning.net. Have your registered mobile number and name ready — most issues are resolved within 30 minutes to 2 hours. To reset your password, use the "Forgot Password?" option on the login page.
If the 11 winning app won't open, start with a few basic steps. One: fully close the app and relaunch it. Two: restart your phone. Three: if that doesn't work, clear the app cache — go to Settings → Apps → 11 winning → Clear Cache. If the app isn't working due to an outdated version, you'll need to update it. To update the 11 winning app, download the latest APK directly from the official website — it may not be available on the Google Play Store. Uninstall the old APK first, then install the new one. Before installing, enable Settings → Security → Unknown Sources on your phone. The app runs best on Android 8.0 or above. If you're still having trouble, 11 winning is fully accessible via mobile browser as well.
11 winning gives you the option to temporarily or permanently close your account on your own — this is known as Self Exclusion. Log in to your account and go to Settings → Responsible Gaming → Self Exclusion, where you can choose a time period: 6 months, 1 year, or permanent. A Cooling Off period is also available — ranging from 1 day to 6 weeks. During a Cooling Off period your account remains open, but betting and deposits are disabled. Self Exclusion takes effect immediately and cannot be reversed before the selected period ends. If you have trouble accessing it through Settings, Help Center Let the support team know via Live Chat and they'll assist you. If you're permanently deactivating your account, withdraw your balance first.
11 winning offers a massive slots library that falls into roughly five main categories. First, Classic Slots (3-reel): simple games with traditional fruit symbols — great for beginners. Second, Video Slots (5-reel or more): modern slots with animations, music, and various bonus features — the most popular type. Third, Megaways Slots: games like Pragmatic Play's Gates of Olympus, with thousands of ways to win. Fourth, Jackpot Slots: massive progressive prize pools built from bets placed by all players on the platform. Fifth, JILI Slots: hugely popular in Bangladesh — titles include Fortune Gems, Money Coming, and more. 11 winning carries slots from Pragmatic Play, JILI, Spadegaming, and Evolution. New games are added every week.
11 winning regularly hosts slots tournaments and Sports Betting leaderboard competitions. Joining is straightforward: find the tournament on the Promotions page and register by clicking "Join" — most tournaments have no entry fee. Place bets on the designated games and your points will accumulate automatically, with your leaderboard position updating in real time. Points are typically calculated based on total wager amount, number of wins, or the highest multiplier on a specific game — each tournament has its own rules. The top 10 to 50 players receive prizes, with first place generally earning a cash bonus of ৳5,000 to ৳50,000. Prizes are credited directly to your account balance within 24–48 hours after the tournament ends.
At 11 winning, if a match is cancelled or abandoned mid-way, bet settlement depends on how much of the match was played. If the match is cancelled before it starts: full refunds are issued on all bets — funds typically arrive in your account within 12 to 24 hours. If the match is stopped before the scheduled completion after it has begun (e.g. when the Duckworth-Lewis method applies in cricket): bets are settled using the officially recognised result. If the match is abandoned after a live bet has been placed: settlement will be based on the score at that moment or the official decision — this depends on the game type and the relevant league rules. For any questions about a specific bet settlement, check the Betting History section or Help Center Please provide your Bet ID when asking.
The minimum deposit at 11 winning is ৳200 — no deposits below this amount will be accepted. Processing times vary by method: bKash and Nagad deposits are credited within 1 to 3 minutes — the fastest options available. Rocket may take 5 to 10 minutes. USDT (crypto) typically takes 10 to 20 minutes once network confirmation is complete. There are no deposit fees — the full amount is added to your balance. Any transfer charges applied by bKash or Nagad are specific to those services. To claim the 100% bonus on your first deposit, activate the offer on the Promotions page before making your deposit.