From the moment you open an account at 11 winning to every transaction you make, this page clearly explains how your personal data is collected, stored, and protected. We believe your data belongs to you.
By using the 11 winning platform, you are considered to have accepted this privacy policy. For any questions, contact us at support@11winning.net.
A quick overview of the principles 11 winning follows to protect your data.
All your data on 11 winning is protected with 256-bit SSL encryption. Passwords are hashed — not even our staff can see your password.
Your personal data is never sold to third parties. No personally identifiable information is shared with advertising companies either.
11 winning only collects the data necessary to operate its services. We do not ask for personal information beyond what is required.
Separate consent is obtained for marketing communications. You can unsubscribe at any time — no hassle involved.
If any of your account details are incorrect, you can update them at any time. Keeping inaccurate information on your account is ultimately harmful to you.
11 winning's privacy policy is built in accordance with international data protection standards, with strict adherence to the guidelines of the relevant licensing authority.
11 winning collects two types of data — information you provide directly, and information generated automatically as you use the platform.
What you provide directly:
Automatically collected information:
Good to know: 11 winning never stores your password directly — only a hashed version is kept. No staff member or administrator can ever see your password.
11 winning collects your information for specific, clearly defined, and legitimate reasons:
| Data Type | Reason for Collection | Necessity |
|---|---|---|
| Name and date of birth | Age and identity verification | Mandatory |
| Mobile Number | Account Verification & Communication | Mandatory |
| Payment Information | Deposit & Withdrawal Process | Mandatory |
| IP & Device | Security & Fraud Prevention | Automatic |
| Game logs | Dispute Resolution & Auditing | Automatic |
| Promotional Communications (subject to consent) | Optional |
The main purposes for which 11 winning uses your data:
11 winning does not sell your information to third parties. However, limited information may be shared in certain specific circumstances:
In no case is your full profile shared with advertisers or data brokers. 11 winning maintains data processing agreements with all third parties to ensure your information remains protected.
Please note: 11 winning will never ask for your password or full payment details over the phone or by email. Any such request is a sign of fraud.
11 winning does not retain your data longer than necessary. Retention periods vary depending on the type of data:
After the retention period, data is permanently deleted or anonymized so it can no longer be linked to any individual. If you request account deletion, all data will be removed except what we are legally required to retain.
11 winning uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device.
Cookie Types & Purposes:
You can disable cookies through your browser settings. However, disabling essential cookies may affect login and payment functionality. When you first visit the 11 winning site, a cookie consent notice will appear — you can manage your preferences there.
You're in control: You can update your marketing and analytics cookie preferences at any time from your account settings.
As a 11 winning user, you have a number of rights over your own data:
To exercise any of these rights, email support@11winning.net or chat with us via the Help Center. 11 winning will respond within 30 days. If a request is complex and requires more time, you will be notified in advance.
Please Note: For legal reasons — such as AML regulations — some deletion requests may not be fully fulfilled. In such cases, the reason will be clearly communicated to you.
11 winning uses industry-standard security measures to protect your data:
That said, no method of transmission over the internet is 100% secure. 11 winning makes every effort to ensure the highest level of protection, but absolute security cannot be guaranteed. You should also take precautions on your end — use a strong password and avoid logging in over public Wi-Fi.
If you notice any security issue or suspicious activity, contact 11 winning immediately — we will act quickly.
Certain third-party services are integrated into the 11 winning platform, each with their own privacy policies:
11 winning enters into data processing agreements with third-party service providers to ensure they also comply with international data protection standards. However, when you visit their own platforms, their respective privacy policies will apply.
If the 11 winning platform contains links to external websites, 11 winning is not responsible for the security of those sites.
11 winning may update this privacy policy when needed. For significant changes:
Continued use of the platform after an update is considered acceptance of the revised policy. We recommend checking this page regularly to stay informed of the latest terms.
For any questions or concerns about our privacy policy, reach us at support@11winning.net — 11 winning will respond in Bengali.
Privacy Contact: support@11winning.net — Please include "Privacy" in the subject line.
Keeping your data secure at 11 winning is our responsibility. For information on responsible gaming, Responsible Gaming View page.
At 11 winning, you are in control of your own data — that is a core principle we stand by.
You can request to know what personal data 11 winning holds about you at any time.
To correct inaccurate or incomplete information, use your account settings or contact support.
You can request that your data be deleted beyond what is required by law.
You can object to marketing emails or to specific uses of your data.
You can export your data in a machine-readable format.
You can request that processing of your data be temporarily restricted while an investigation is ongoing.
To exercise any of these rights, write to support@11winning.net in Bangla.
Digital platforms are growing fast in Bangladesh. From mobile banking and online shopping to gaming — personal information is required everywhere. But many users wonder where that data goes and how it's being used. 11 winning believes those are valid questions, and that every user has the right to know the answers.
Every piece of information requested when you create an account on 11 winning has a specific purpose. Your name and date of birth are required for age verification — 11 winning serves adults only. Your mobile number is needed to verify your account and keep it secure. Payment details are required for deposits and withdrawals. No additional information beyond this is requested.
Many users ask — does 11 winning sell their data? The answer is simple: no. 11 winning never sells personally identifiable information to any advertising company or data broker. Promotional emails are sent only to users who have given their consent, and you can opt out at any time.
One important thing to note — 11 winning will never ask for your password, OTP, or full payment details over a phone call or message. If anyone contacts you claiming to be 11 winning and asks for this kind of information, it is a scam. If you are suspicious, report it directly to the 11 winning Help Center.
Alongside the measures 11 winning takes to protect your data, your own vigilance matters too. Use a strong password — at least 8 characters with a mix of character types. Avoid logging in over public Wi-Fi. Enable two-factor authentication (2FA) — it's completely free on 11 winning and significantly strengthens your account security.
11 winning believes an informed user is the best line of defense. That's why this privacy policy is written in plain language — no technical background required. If anything is unclear, just ask — 11 winning will respond in Bangla.